The Watson platform was simpler to use and had a business interface, which made it easy for the business team to add training samples and intents and construct dialogs, while the IT people dealt with things behind the scenes such as logging and spell check. At that time, the other platform could only support only a fraction of the intents per app as Watson Conversation. The developer team had built a proof of concept version of KвЂ™Ching on another chatbot platform, but when the team saw a demo of Watson and the Watson Conversation interface, it realized it was a far more robust solution. It found the capabilities it needed for KвЂ™Ching in Watson Conversation on the IBM Cloud. The KBC developer team was looking for a chatbot platform that was simple, easy to manage and scalable. In this case, because KвЂ™Ching is an open chatbot, there is no limit on the types of questions. It has to be trained to answer questions. Initially, there is nothing in a chatbot. The app also enables users to communicate through instant messaging. The KвЂ™Ching app has a familiar timeline format, so when the youngster has saved up all the money, and the big day has arrived that he can go to the store and by the PlayStation, he can share the news in the app with his friends. TheyвЂ™ll hear a neutral and non-judgmental message like, вЂњHey, you spent so much this month that you canвЂ™t contribute anything to your savings goals, so itвЂ™s going to take you longer before you get your PlayStation.вЂќ With KвЂ™Ching, an intelligent chatbot whose name is an onomatopoeia for the sound of an old-fashioned cash register, kids wonвЂ™t have to listen to a parent telling them theyвЂ™re wasting money on movies and take-out. We wanted to create an app that was easy to use and looked familiar to kids who are already using apps including Snapchat, Instagram, Facebook and WhatsApp. ItвЂ™s part of a bigger conversation around things like saving for a goal and sharing success. When we set out to build a kidsвЂ™ banking app, we knew that money is more than a financial transaction.

They were financial apps focused on the user experience of adults. Youngsters like apps, but the apps KBC had at that time were not tailored to the user experience, nor products kids expected or wanted. KBC Group NV has the core motto вЂњWe speak your language,вЂќ but in 2015, we realized we werenвЂ™t actually speaking the language of young people.

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